Terms & Conditions

1. Orders, quotes, and pricing

Prices shown in the order tool are estimates based on the file and options you provide. We review each file before production and may adjust the price for parts with unusual or complex geometry; if a price changes, we will let you know before producing the part. Applicable taxes and shipping are calculated at checkout. An order is accepted when we confirm it for production.

2. Your files and intellectual property

You keep ownership of the files and designs you upload. By placing an order, you confirm that you have the right to reproduce them and that doing so does not infringe anyone else’s rights. You grant us a limited license to use your files only to produce and fulfill your order. We do not claim ownership of your designs and do not use them for any other purpose. We may remove stored files after your order is complete.

3. Production, materials, and tolerances

Parts are made to order. 3D-printed parts show visible layer lines, and color and finish may vary slightly between runs and materials. Typical dimensional tolerance is about ±0.2–0.3 mm; design clearances for mating parts are your responsibility. Parts are not certified food-safe, dishwasher-safe, medical, or for any regulated use unless we agree to that in writing.

4. Laser marking

When you add laser marking, the mark is permanent and is placed as specified in your order. You are responsible for the content you supply for marking, including any logos, QR codes, or text, and confirm you have the right to use it.

5. Shipping and risk of loss

Orders ship from the United States. Shipping costs are calculated at checkout. Stated lead times are estimates and are not guaranteed; larger orders may require additional time. Risk of loss passes to you when the order is handed to the carrier.

6. Cancellations, returns, and remakes

Because parts are custom-made to your specifications, we cannot accept returns of correctly produced parts. If a part arrives defective or does not match the order you placed because of our error, contact us within 14 days of delivery and we will remake it or refund it. We are not responsible for errors in your design or file, or for a material choice that turns out not to suit your application.

7. Limitation of liability

To the fullest extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages arising from the use of a part.

8. Privacy

We collect the information and files you provide in order to process and fulfill your orders. We do not sell your information. Files are stored securely and used only to produce your order.

9. Changes to these terms

We may update these terms from time to time. The version posted here applies to orders placed after it is posted.

10. Governing law

These terms are governed by the laws of the State of Arizona, United States, without regard to its conflict-of-laws rules.

11. Contact

Questions about these terms? Email info@file2forge.com.