Privacy Policy

1. Who we are

File2Forge is a US-based custom 3D printing and laser-marking service. This policy explains how we handle information when you use file2forge.com, request a quote, place an order, or contact us. Questions? Email info@file2forge.com.

2. Information we collect

We collect only what we need to quote, produce, and ship your order:

• Files and designs you upload — 3D models (STL, OBJ, 3MF), marking artwork and logos, and any placement drawings.
• Order and configuration details — material, color, finish, quantity, marking text or serials, and the price for your order.
• Contact and account details — your name and email when you request scanning, apply for a wholesale account, contact us, or create an account; business name and resale-certificate information for wholesale applications.
• Checkout, payment, and shipping details — collected and processed by Shopify at checkout. We do not see or store your full payment-card number.
• Technical information — your IP address and basic device/browser information, used to keep the site secure and working (for example, our bot-protection check).

3. How we use your information

• To prepare quotes and produce, mark, and ship the parts you order.
• To provide our 3D scanning and wholesale-account services.
• To create your account and let you view past orders and reorder.
• To respond to your questions and provide support.
• To prevent fraud and abuse and to keep the site secure.
• To meet our legal, tax, and accounting obligations.

4. Your files and designs

Your designs are yours. We use the files you upload only to produce and fulfill your order. We do not sell them, share them with anyone outside our production process, or use them to train any AI or machine-learning system. Files are stored securely and are accessible through unguessable private links used only to fulfill your order. You can ask us to delete a stored file at any time by emailing info@file2forge.com; we may retain a copy where needed to support reorders or to meet our record-keeping obligations.

5. How we share information

We do not sell your personal information. We share information only with the service providers that help us run File2Forge, and only as needed to provide the service:

• Shopify — checkout, payment processing, orders, and customer accounts.
• Cloudflare — website hosting, secure file storage, and bot protection.
• Google Workspace — our business email.

These providers handle your information under their own privacy and security terms. We may also disclose information if required by law or to protect our rights, safety, or property.

6. Cookies and analytics

We use a small amount of browser storage to make the site work — for example, to keep the items in your cart as you move between pages, to keep you signed in, and to run our bot-protection check at checkout. Shopify sets its own cookies during checkout.

We use Google Analytics to understand how the site is used — which pages are visited, general location (city or region, not your exact address), and device and browser type — so we can improve it. Google Analytics sets its own cookies and processes this information under Google’s privacy policy. We use it only for site analytics, not to advertise to you or to identify you personally. You can opt out using the Google Analytics opt-out browser add-on, or clear or block cookies in your browser settings (some features, like a saved cart, may then stop working).

7. How long we keep information

We keep order and account information for as long as needed to provide the service, support reorders, and meet our legal and accounting obligations. We may remove stored model files after an order is complete. You can request deletion as described below.

8. Security

We serve the site over HTTPS, store files in access-controlled storage, keep payment processing with Shopify, and limit who can access your information. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

9. Your choices and rights

You can ask us to access, correct, or delete your personal information, and you can ask what we hold. Depending on where you live (for example, California and other US states with privacy laws), you may have additional rights, including the right to know what we collect and to request deletion. We do not sell personal information, so there is nothing to opt out of in that regard. To exercise any of these, email info@file2forge.com and we’ll respond within a reasonable time. We will not discriminate against you for exercising your rights.

10. Children’s privacy

File2Forge is a business service and is not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The version posted here, with its “last updated” date, is the one that applies. Significant changes will be reflected by updating that date.

12. Contact

Questions about your privacy or this policy? Email info@file2forge.com. This policy is governed by the laws of the State of Arizona, United States. See also our Terms & Conditions.